Dodeca Zendesk Connector
Overview
The Dodeca Zendesk connector provides support for reading information from Zendesk using REST API. This allows for integration with Zendesk data including tickets, customers and more.
The Dodeca Zendesk Connector is implemented as a native connector and is imported as with any other module into a given Dodeca tenant/application.
Getting Started
Using the Dodeca Zendesk Connector requires importing the connector module, setting up a connection, and building a view that uses a Zendesk data set.
Zendesk Connection Object
The Zendesk connection object has several properties, including:
- BaseUrl
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the base URL to your Zendesk application
- ApiKey
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the API key created in Zendesk that provides programmatic access to the REST API
- Username
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The email used to log in to Zendesk
Creating a DataSet
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Select ZendeskConnector from the ConnectorObjectTypeID drop down menu.
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Select the DataSet you wish to configure. (Groups, Tickets, users, etc.)
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Select the Zendesk connection from the ConnectionID.
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Select the columns for the DataSet in the Columns Editor.
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Test the DataSet.
Getting Started with Example Data
The example data available from Applied OLAP has a view that lists tickets. To configure it, follow these steps:
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Import the Zendesk connection module if it’s not already imported (you may need to restart your Dodeca application).
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Import zendesk-example.zip.
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Configure and test the Zendesk connection with your credentials and test the connection.
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Select the Zendesk Example view from Views Metadata Editor.